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Privacy Policy

Please note that any personal information which is provided by you or on your behalf to Equival Trust Bank or any of its affiliated entities or subsidiaries (the "Company", "We", "Bank") in connection with your application to the Company for account operation will be processed in accordance with the terms of this privacy policy. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation.

Your privacy is important to us. This notice (Privacy Notice) applies to personal information we collect from you when you use this site. If you’re a Equival Trust Bank customer, or otherwise have a relationship with us, we may also have provided you with a separate privacy notice setting out how we use your personal information, which will also apply.

Information we may collect from you
We may collect and process information such as information that you provide to us, such as when you fill out a contact or web forms. Information that we obtain or learn, such as information about the browser or device you use to access this site, how you use this site and the pages you visit, traffic and location data.

We may also ask you for information if you experience problems when using this site. We may also ask you to complete surveys for research purposes, although you don’t have to respond to these.

If we have an existing relationship with you, and we are able to identify you from information obtained or provided by your use of the site, we may associate those sets of information, for example to enable us to respond to a query you have submitted.

How we use your information
We’ll only use your information where we have your consent or we have another lawful reason for using it. Unless we say otherwise below, we’ll use your personal information on the basis that it’s within our legitimate interests in operating and maintaining your account, and providing you with site functionality and related services.

Who we’ll share your information with
We may share your information in order to provide you with products or services you’ve requested (for example, if they’re not provided by the Equival Trust Bank entity operating this site), if we have a legitimate interest in doing so (eg. to manage risk, verify your identity, to combat fraud, abuse of our site or services), or where you’ve agreed to us doing so.
We may share your information with others including other Equival Trust Bank group companies and any of our service providers, anyone else whose products and services you’ve requested, anyone who we’re under an obligation to disclose information to or where it’s in the public interest, for example to prevent or detect fraud, abuse of our site or services).

IP addresses
We may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies
We use cookies and similar technologies to distinguish you from other users of this site, to improve your experience when accessing this site, and to improve the site.

Security
Security Security Measures: We will take reasonable steps to protect your personal information against loss, theft or misuse as well as unauthorized access, disclosure,copying, use, modification, alteration or destruction, which steps may include technical, contractual, administrative, and physical steps that are appropriate to the sensitivity of the information. Insecure Transmissions: Please note that we cannot guarantee the security of any communication or material transmitted to/from the Company via the Internet, whether through the site or by email. Therefore, please do not send any sensitive personal information using these methods. Local Laws: The reasonable contractual and other measures we take to protect your personal information while processed or handled by service providers and affiliates may be subject to legal requirements of the applicable countries where processing or handling takes place, for example, lawful requirements to disclose personal information to government authorities in those countries.

Access, Correction and Contacting Us
The Company may establish and maintain a file of your personal information for the purposes described above. If you wish to make inquiries or complaints or have other concerns about our personal information practices, you may contact us.

Privacy Policy Changes
The practices outlined above represent our current policies with respect to the handling of personal information. We may review and revise this privacy policy from time to time without notice. Your continued provision of personal information or use of this site following any changes this privacy policy constitutes your acceptance of any such changes. You should review this privacy policy often to ensure familiarity with its then-current terms and conditions.

Dedicated Relationship Managers only one phone call away

When you open an account with us, you will be introduced to your own dedicated Relationship Manager, who will assist you with all your banking needs and provide you with expert advice and personal attention.